We are here to help and support you from the beginning of your journey, during your build, and after care.
When you take your van out the first few times you may have some questions, here is a guide on some frequently asked questions from fellow Kokodians. We hope this will help you have seamless travels and carefree adventures.
Helping you throughout this journey at every step.
No 240 volt power?
Check 240 volt power is plugged in. Check circuit breaker at the power pole. Check circuit breaker in the van.
Fridge not lighting on gas?
Check that the gas bottle is turned on and the valve on the top of the regulator is pointing to the bottle being used. Check gas isolation valve is on. If the gas bottles have been changed there can sometimes be air in the gas lines. It may take a few attempts to light. Check that the fridge is on gas setting.
Hot water system not working on 240 volt?
Check that power is plugged into van. Check power is turned on. Check that the external switch is turned on.
No 12 volt power?
Check main switches are turned on. Check battery voltage at solar regulator. Check for a blown fuse. Check battery isolator.
Hot water system not lighting on gas?
Check bottles and regulator. Check isolation valve. If the gas bottles have been changed there can sometimes be air in the gas lines. It may take a few attempts to light.
Stove not lighting?
Check gas bottles and regulator. Check isolation valve.
Stove ignition not working?
Check battery voltage.
No TV reception?
Check antenna is up if 'Winegard'. Check that the booster is turned on. Check that the antenna lead is plugged in. Check the direction of fellow caravaners antennas.
With a 'Jack' antenna ensure that it is turned on.
Water pump not working?
Check that the switch is turned on. Check battery voltage. Check water tank level. Check fuses.
Range hood not working?
Check battery voltage. Check fuses.
Fault with shower/toilet fan?
Check the fuses.
Toilet not flushing?
Check the water pump is turned on. Check water level in the water tank.
External lights not working?
Check switches. Check fuses.
External speakers won't turn off?
Scroll through the settings function on your radio until you find the fader option. This will allow you to turn down or turn off your external speakers.
Air conditioner not working?
Check power is plugged in. Check circuit breaker.
Information on AES fridges:
AES fridges have a time out period after been run from the battery. If the fridge does not start on gas straight away, don't worry. Try again in 10 minutes. This is just a safety feature.
Never travel with a fridge running on gas. Never travel with a hot water system running on gas.
Made and manufactured in Melbourne, Australia.
Premium quality and unbeatable value.
Built with attention to detail and high quality.
Offering a nationwide warranty so you can have peace of mind.