WARRANTY

There are two different types of Caravan Insurance policies available. Onsite Caravan Insurance for when you're staying in one spot and Touring Caravan Insurance for when you're on the move (the roadside assistance).

We are not affiliated with any of the roadside assistance companies. We recommend that you explore the specialised roadside assist products from your local state automobiles clubs like RACV, NRMA, or RACQ, for example. We also saw that the Caravan and Motorhome Club of Australia (CMCA) offered roadside assist insurance.

Kokoda Caravans allows you to enjoy your travels in your new Kokoda with the full confidence that you have purchased a top of the range, quality made caravan that you will enjoy for many years to come.

Kokoda Caravans offers a 3 year warranty on each new Kokoda Caravan sold. This consists of the warranty being raised to the manufacturer for appliances and suspension. The warranty for structural, plumbing, electrical, general construction and water pump is done through Kokoda Caravans or via approval through an independent repairer anywhere around Australia. Warranty repairs and replacements will be free of charge.

The warranty period commences on the date of purchase.

Unless the owner has prior written consent from Kokoda, under the Warranty Kokoda will not reimburse the owner under the Warranty for repairs undertaken by an unauthorised repair.

The Warranty will not apply in certain circumstances, including where the RV has been:

• Used for a purpose other than which it was designed;
• Used for commercial purposes;
• In an accident; or
• Towed by a vehicle other than a standard passenger vehicle.

The Warranty will also not extend to specific types of damage including:

• Wear and tear when the caravan has been used for permanent living purposes;
• Tears, punctures, and fading to fabric items; or
• Damage caused by alterations or repairs being undertaken by an unauthorised repairer.

Kokoda off-road range of caravans have been designed and constructed to give added strength and ground clearance, for limited unsealed road usage. Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.

We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. Our off-road caravans are not designed for hard impact or heavy landings or severely rutted roads or tracks.

Kokoda off-road are not designed for use on four wheel drive only tracks.

The following items for off-road caravans are not covered under Kokoda warranty:

• Impact or stone damage to body, chassis or running gear.
• Soiling of fabrics and internal fitments from dust and other airborne substances.
• Water damage due to water crossings.
• Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
• General damage arising from misuse.
• The Warranty does not extend to maintenance items which are the   responsibility of the purchaser.

Kokoda Caravans include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by Kokoda’s Warranty. If necessary, Kokoda will help an owner make a warranty claim to these individual component manufacturers.