AFTER CARE
At Kokoda Caravans, we’re committed to providing outstanding support long after you’ve hit the road. To make it easier for you to get the assistance you need, we’ve introduced a Help Desk Ticket System.
Whether you have a general enquiry, need help using your caravan, are booking a service, requesting spare parts, or lodging a warranty claim — our new system ensures your request is directed to the right team member and handled efficiently.
How it works:
Simply submit a ticket through our Help Desk portal below, and a member of our team will be in touch as soon as possible. You’ll receive updates along the way so you know exactly where your request stands.
We’re here to support you every step of the way — before, during, and after your adventures.
If you have a general enquiry, need help using your caravan, are booking a service or requesting spare parts please use this form.
If you would like to speak with someone regarding your enquiries, please give us a call on 1800 577 430.
Providing aftercare support when purchasing a caravan is crucial to ensuring customers have a positive and long-lasting experience with their new investment.
We include an extensive handover process, where customers are thoroughly walked through the caravan’s features, systems, and operational procedures.
A detailed demonstration of how to use appliances, handle the plumbing and electrical systems, and manage safety features helps build confidence. We can also provide easy-to-follow "how-to" videos and additionally, our dedicated aftersales team is always on hand to assist with any questions or concerns.