Terms & Conditions
Kokoda provides the original purchaser of every Kokoda a 12 month warranty that the product’s workmanship and materials will be free from defects.
The warranty period commences on the date of purchase.
Warranty repairs and replacements will be undertaken by Kokoda or an authorised repairer. Warranty repairs and replacements will be free of charge unless an on-site repair is requested in which case a service call fee will apply.
Unless the owner has prior written consent from Kokoda, under the Warranty Kokoda will not reimburse the owner under the Warranty for repairs undertaken by an unauthorised repairer.
The Warranty will not apply in certain circumstances, including where the RV has been:
- Used for a purpose other than which it was designed;
- Used for commercial purposes;
- In an accident; or
- Towed by a vehicle other than a standard passenger vehicle.
The Warranty will also not extend to specific types of damage including:
- Wear and tear when the caravan has been used for permanent living purposes;
- Tears, punctures, and fading to fabric items; or
- Damage caused by alterations or repairs being undertaken by an unauthorised repairer.
OFF-ROAD POLICY
Kokoda off-road range of caravans have been designed and constructed to give added strength and ground clearance, for limited unsealed road usage. Gas venting regulations and other construction restraints limit the effectiveness of these caravans against dust and water penetration. Under no circumstances should these caravans be exposed to water crossings at, or above, body floor level.
We strongly recommend towing at safe speed according to travel conditions with extra care and attention required on uneven surfaces. Our off-road caravans are not designed for hard impact or heavy landings or severely rutted roads or tracks.
Kokoda off-road are not designed for use on four wheel drive only tracks.
The following items for off-road caravans are not covered under Kokoda warranty:
- Impact or stone damage to body, chassis or running gear.
- Soiling of fabrics and internal fitments from dust and other airborne substances.
- Water damage due to water crossings.
- Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
- General damage arising from misuse.
- The Warranty does not extend to maintenance items which are the responsibility of the purchaser.
Kokoda Caravans include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by Kokoda’s Warranty. If necessary, Kokoda will help an owner make a warranty claim to these individual component manufacturers.
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